I placed an online order around Feb 12th to be sent to my sister in Notre Dame IN. I contacted Mass Nutrition via their "Customer support email address" to update the "Billing address" which was incorrect, and the shipping address should have been my sisters. They respond back stating they've updated the info and the shipment was on its way.
I received another email with the Tracking number which is going to my address not my sisters! I emailed Mass Nutrition, telling them that they messed up the shipping address which was my address and it should have been sent to Indiana! They told me that "I need to call UPS and have them rerouting the package." When I tried that, UPS sent me back to this incompetent "customer support" company. I sent several emails telling them my concern, and they persisted it was my mistake, and they could do nothing about it. When if it was my mistake it would have been to the incorrect shipping address which would have been an alternate address, not my home address with my sisters name on it!
I talked to 2 "customer service reps on their order line." One was supposed to call me back after a 5 hour wait, and never did. The second customer service representative took the time to research the complaint but still could never do the simple thing which was to contact UPS and have them pick up the package and have it reshipped to my sisters. The answer Chris gave me was "because it wasn't our error, it would cost us too much money to have it picked up from UPS, and shipped to my sister!" What a mess! I got off the phone so upset and couldn't have felt worse or ignored due to a mistake on their part, not mine.
Don't order from this company unless you want shipping issues. I wanted to do business with this company, but if they can't get simple instructions right by just reading their emails carefully, about billing address versus shipping addresses, then I won't trust them to have my business or anyone of my friends. So don't waste your time or money with this company, unless you want to deal with an incompetent customer support team! Even if I was wrong though, I must say, "The customer is always right!" By far the worst experience ever, will NEVER order from them again!
Ordered: Amino 2000
Tip: Don't waste your time, energy, effort, or money placing orders with them, or having them correct mistakes that you may have made, because they will screw up the order worse than it was.
Review about: Amino 2000.